At Certiff B.V., we are committed to delivering products and services of the highest quality that not only meet but exceed our customers’ expectations. Our dedication to quality is deeply rooted in our business philosophy and forms the core of all our activities.
Our mission regarding quality
Our mission is to be a leading organization in our sector by providing innovative, reliable, and high-quality solutions that add value for our customers and stakeholders.
Our vision regarding quality
We strive to set a global standard in quality and customer satisfaction by continuously investing in our people, processes, and technologies.
Core Values
- Customer Focus: Placing the needs and expectations of our customers at the heart of everything we do.
- Integrity: Acting with honesty, transparency, and respect in all our business relationships.
- Innovation: Encouraging creativity and innovation to promote progress and growth.
- Teamwork: Collaborating in a supportive environment to achieve common goals.
- Responsibility: Taking accountability for our actions and their impact on the environment and society.
Quality Objectives
- Maximizing Customer Satisfaction
- Actively listening to customer feedback and using it to improve our products and services.
- Building long-term relationships by consistently meeting customer expectations.
- Continuous Improvement of Processes
- Implementing a cyclical process of planning, execution, evaluation, and adjustment (PDCA cycle).
- Investing in the latest technologies and methodologies to enhance efficiency and effectiveness.
- Employee Development
- Providing continuous training and development opportunities to enhance the competencies and skills of our team.
- Creating a work environment that fosters engagement, motivation, and personal growth.
- Compliance with Laws and Regulations
- Ensuring full compliance with all relevant national and international laws, regulations, and standards.
- Regularly auditing and evaluating our processes to ensure conformity.
- Engagement with Suppliers and Partners
- Collaborating with suppliers and partners who share our commitment to quality.
- Building mutually beneficial relationships that contribute to overall quality improvement.
Implementation of the Quality Management System
- Leadership and Oversight
- Management is responsible for facilitating and supporting the quality management system in accordance with ISO 9001 standards.
- Regular management reviews to ensure the effectiveness of the system and to identify improvements.
- Communication and Awareness
- The quality policy and objectives are clearly communicated to all employees and relevant external parties.
- Promoting a culture where quality is everyone’s responsibility.
- Risk Management
- Identifying and managing risks and opportunities that may affect the conformity of products and services.
- Implementing preventive measures to minimize undesirable effects.
Environment and Sustainability
We recognize our responsibility to the environment and strive to integrate sustainable practices into our operations:
- Reducing waste and promoting recycling and reuse of materials.
- Efficient use of energy and resources.
- Compliance with environmental legislation and regulations.
Social Responsibility
- Supporting local communities through volunteering and sponsorship.
- Respecting human rights and promoting equal opportunities within our organization.
Evaluation and Improvement
- Internal Audits
- Conducting regular internal audits to assess compliance and effectiveness of the quality management system.
- Corrective and Preventive Actions
- Implementing procedures to identify and correct deviations and prevent recurrence.
Commitment of the Management
The management of Certiff B.V. is fully committed to the implementation and continuous improvement of this quality policy. We will make the necessary resources available and set an example in our commitment to quality.
This quality policy is reviewed annually to ensure it remains relevant and effective in light of changing circumstances and strategic objectives.
Signed,
Can Pekdemir, Founder & CEO Certiff B.V.
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